Unified Customer Experience Made Effortless

Customer experience is mission critical in the banking industry  – one recent market research found banks could expect to see a 27.5% growth rate simply by improving their customer experience scores by 10%.

Omnichannel experience offers the perfect way to build the connection between online banking and a traditional face-to-face service. Banks can provide customers with a choice of channels and allow them to switch from one to another without disrupting or fragmenting their journey.

As the major advantages, banks can quickly and efficiently resolve problems, respond faster to customer needs and save on support costs. Providing more personalized experience banks become more flexible adapting to customers’ unique needs. All this impacts loyalty and increases customer satisfaction.

Today high-tech organizations are focused on delivering differentiated customer experiences and already implemented data platforms and AI in their businesses to understand customers better and accelerate growth and loyalty.

According to an Adobe survey, 59% of high-tech customers have made analytics, data management, and customer data platforms a top technological priority to enhance the customer experience.

Data management, analytics, and artificial intelligence became essential to move forward. High-tech businesses that invest in and adopt these technologies effectively will be better positioned to deliver more hyper-relevant, personalized experiences.

Retail organizations work hard to create a personalized experience for customer engagement. Customer experience management solutions help to understand their customers needs and deliver excellent customer experience.

Personalized experiences help retailers to customize offers across all channels, capture the most preferred channels to interact, engage customers in real-time via interactive conversations, make the best value proposition, promote cross/up-sell at the right time, and gain long-term opportunities. 

All this helps to solve main challenges of inability to engage customers in preferred channels, limited data analysis and lack of automation.

Customer service and digital experiences are key points for b2b telecom businesses. Investing in digital channels and innovative technologies allow them to maintain a competitive edge. 

Connected experiences help to analyze customer journeys, providing personalized experience and interactions across multiple channels. With live chats, text chats, mobile accessibility, virtual support self-service and more, telcos can increase their agility and provide intuitive experiences.

Embedding AI solutions makes it easier to collect more data and provide better assistance. The same happens with omnichannel services, it helps to get seamless transitions from multiple ways of communication.

A seamless end-to-end experience can be provided to patients by improving interactions between the healthcare provider and customers across multiple touch points. Through the transition from selecting healthcare providers or scheduling appointments, retention at each stage can be improved by using innovative customer experience solutions.

Tasks such as checking for doctor’s availability, scheduling appointments, eligibility checks, processing insurance claims, and data migrations can be quite easily automated through AI. All this brings tons of benefits: increases the provider-patient trust levels, enhances loyalty, and grows the patients’ satisfaction.